Responsible gaming: Take time to think, GambleAware 18+

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An underage person I know is gambling online

Underage gambling is prohibited in many countries and we take it very seriously.

STEPPING IN

Underage gambling is something which all online casinos take very seriously. Most countries prohibit any gambling by individuals under the age of 18. If you are aware of a minor who is gambling online, we would strongly encourage you to intervene, and we are here to guide you throughout this process.

We urge you to intervene not only because underage gambling is illegal, but also because exposure to gambling at a young age may put the minor at serious risk of developing a gambling addiction later on in life. We have collected some useful information below so that we may begin tackling this problem together.

{
"en": "Stressed student at desk during exam with other students in background",
"sv": "Stressad student vid skrivbord under prov med andra studenter i bakgrunden",
"da": "Stresset studerende ved skrivebord under eksamen med andre studerende i baggrunden",
"de": "Gestresster Schüler am Schreibtisch während einer Prüfung mit anderen Schülern im Hintergrund",
"it": "Studente stressata alla scrivania durante l'esame con altri studenti sullo sfondo",
"es": "Estudiante estresada en el escritorio durante el examen con otros estudiantes al fondo",
"pt-br": "Aluna estressada na mesa durante o exame com outros alunos ao fundo"
}

INFORMING OPERATORS

Informing the operator of the fact that a minor may be using their service is an important step. It is important to provide the operator with as much information as possible, as this will help them locate the account and take action. Keep in mind that operators are forbidden by law from providing you with any information about customers’ accounts, but this does not mean that you cannot provide them with information.

Once they receive the information, most operators will act quickly to verify the age of the individual by requesting a form of photo ID, and may even restrict access to the account until this process is complete.

{
"en": "Woman with headset at computer, possibly customer support",
"sv": "Kvinna med headset vid dator, eventuellt kundsupport",
"da": "Kvinde med headset ved computer, muligvis kundesupport",
"de": "Frau mit Headset am Computer, möglicherweise Kundensupport",
"it": "Donna con cuffie al computer, probabilmente assistenza clienti",
"es": "Mujer con auriculares en la computadora, posiblemente atención al cliente",
"pt-br": "Mulher com fone de ouvido no computador, possivelmente suporte ao cliente"
}

PARENTAL CONTROL MEASURES

NetNanny and CyberSitter offer systems which will allow you as parents to restrict your children’s access to online casinos.

This robust solution will serve as a layer of protection between your children and online gambling, and will help put your mind at ease while you contact the operator’s your child might have been playing with.

{
"en": "Family looking at a smartphone screen together on a sofa",
"sv": "Familj tittar på en smartphone-skärm tillsammans i en soffa",
"da": "Familie ser på en smartphone-skærm sammen i en sofa",
"de": "Familie schaut gemeinsam auf einen Smartphone-Bildschirm auf einem Sofa",
"it": "Famiglia che guarda lo schermo di uno smartphone insieme su un divano",
"es": "Familia mirando la pantalla de un smartphone juntos en un sofá",
"pt-br": "Família olhando para a tela de um smartphone juntos em um sofá"
}

Feel free to contact us if you would like any help or advice, or if you simply wish to talk!

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