Responsible gaming: Take time to think, GambleAware 18+

18 plus age restriction symbol indicating content suitable only for adults.

We are not taking care of our customers alone.

In all the countries in which the LeoVegas Group brands are present, there are partner organisations whose aim is to help keep our customers’ Gambling habits sustainable and entertaining.

HELP ORGANISATIONS

Getting in touch with the professionals partner organisations like GambleAware, GamCare and Gamblers Anonymous will help get you started with any treatment you may require. GamCare offer a concise list of relevant and useful information, which will serve as a more in-depth guide on where you can find help. The organisation also offers rehabilitation for problem gamblers in the form of a free counselling service as well as advice on debt management. The services also offer chatrooms, forums, and meetings wherein you can share your experiences and learn from the experiences of others. It is not possible to change the past, but your actions today could have a very positive impact on your future! The desire for change is an important step, and the National Gambling Helpline (0808 8020 133) may be a very good starting point!

{
"en": "Group therapy session with diverse participants in a circle",
"sv": "Gruppterapisession med olika deltagare i en cirkel",
"da": "Gruppeterapisession med forskellige deltagere i en cirkel",
"de": "Gruppentherapiesitzung mit verschiedenen Teilnehmern im Kreis",
"it": "Sessione di terapia di gruppo con diversi partecipanti in cerchio",
"es": "Sesión de terapia grupal con diversos participantes en círculo",
"pt-br": "Sessão de terapia em grupo com diversos participantes em círculo"
}

BLOCKING TOOLS

A number of third parties, including BetBlocker and Gamban, offer software which will allow you to restrict your access to any website through which you can gamble.

v is a UK registered charity providing free blocking software to help you to control your gambling. BetBlocker offers an app for Android, iOS, Windows, Apple, Linux and Fire OS and allows you to block your device from accessing tens of thousands of gambling sites and hundreds of gambling apps for between 24 hours and 5 years. No sign-up is required to use BetBlocker.

Gamban blocks access to gambling sites only, without limiting your device in any other way – Gamban simply diverts you away and is available for free for all UK residents through TalkBanStop.

CONTACTING OPERATORS

Informing the operator of the fact that a minor may be using their service is an important step. It is important to provide the operator with as much information as possible, as this will help them to locate the account and take action. Keep in mind that operators are forbidden by law from providing you with any information about customers’ accounts, but this does not mean that you cannot provide them with information.

Once they receive the information, most operators will act quickly to verify the age of the individual by requesting a form of photo ID, and may even restrict access to the account until this process is complete.

{
"en": "Woman with headset at computer, possibly customer support",
"sv": "Kvinna med headset vid dator, eventuellt kundsupport",
"da": "Kvinde med headset ved computer, muligvis kundesupport",
"de": "Frau mit Headset am Computer, möglicherweise Kundensupport",
"it": "Donna con cuffie al computer, probabilmente assistenza clienti",
"es": "Mujer con auriculares en la computadora, posiblemente atención al cliente",
"pt-br": "Mulher com fone de ouvido no computador, possivelmente suporte ao cliente"
}

PARENTAL CONTROL MEASURES

NetNanny and CyberSitter offer systems which will allow you as parents to restrict your children’s access to online casinos.

This robust solution will serve as a layer of protection between your children and online gambling, and will help put your mind at ease while you contact the operator’s your child might have been playing with.

{
"en": "Family looking at a smartphone screen together on a sofa",
"sv": "Familj tittar på en smartphone-skärm tillsammans i en soffa",
"da": "Familie ser på en smartphone-skærm sammen i en sofa",
"de": "Familie schaut gemeinsam auf einen Smartphone-Bildschirm auf einem Sofa",
"it": "Famiglia che guarda lo schermo di uno smartphone insieme su un divano",
"es": "Familia mirando la pantalla de un smartphone juntos en un sofá",
"pt-br": "Família olhando para a tela de um smartphone juntos em um sofá"
}

Feel free to contact us if you would like any help or advice, or if you simply wish to talk!

Choose which brand you want to get in touch with

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